Customer Service Charter
From The Communities That Care WIKI
CUSTOMER SERVICE CHARTER
Project Description: The Kansas Department of Social and Rehabilitation Services will be customer driven.
Background/Rationale:
SRS will strengthen customer involvement by actively engaging customers in all aspects of agency work. SRS shall value customer’s voice by honoring their experiences and culture. This direction will build upon existing efforts of SRS and partners.
Project Goals/Expected Value:
Customer input will drive agency business in efforts to meet needs of customers. The SRS Business model includes processes for customer input and participation in agency activities and business. SRS will strengthen customer involvement by actively engaging customers in all aspects of agency work. Through partnerships and collaborations, customers will be satisfied with services and see SRS as a valuable resource.
Scope:
Customers are involved in all aspects of policy, planning, practice and programming.
Key Participants:
Consumers, to be decided. Diverse representation.
Constraints & Assumptions:
- Provide compensation of customers for their participation.
- Staff readiness
- Consumer readiness
- Any accommodations will be made for full participation.
Accountability/Reporting Structure:
Report directly to the Secretary of SRS.
Start Date: The project team will have their first meeting in August 2006.
End Date/ Criteria for Completion: On-going. When customers are fully integrated into all aspects of SRS
Define Customer = Secretary Jordan defined customer as the person that is receiving services from SRS. (The person walking in the door)
